our policies

SCHEDULING SERVICE

Please call 678-556-9229 or email service@petsitgirls.com to schedule care for your pet. Office hours are Monday-Friday 8am-6pm. Voicemail messages are monitored after hours for emergencies and urgent requests.  Please schedule service as far in advance as possible. A service charge of $18 will apply to all visits requested for the same day or after normal business hours.  You will receive an email confirming service for your pet.

RECONFIRMATION

Pet Sit Girls will reconfirm your service either by calling or emailing you 1-2 days prior to the start of the service.  If you do not receive reconfirmation of service, please call 678-556-9229 to confirm reservation for your pet.

CANCELLATION

We require a 12-hour notice for cancellations with the exception of emergencies. We will credit your account if payment has been made in advance.

PAYMENT

Pet Sit Girls would prefer payment prior to services rendered.  We accept cash, checks (made payable to Pet Sit Girls) and all major credit cards.

RETURNING HOME

Regardless of time, please notify Pet Sit Girls at 678-556-9229 as soon as you return home, as this is of the utmost importance.  We need to know that you have arrived home safely and that your pet is back in your care.  If you have not contacted us by the next scheduled visit, we will try to contact you.  If you cannot be reached, we will make a PET SAFETY CHECK to your home in the best interest of your pet and you will be charged for the visit.  

LOCKS, ALARM CODES, PET CARE

If you have made any lock or alarm code changes since Pet Sit Girls last visit, it is critical that you notify us of these changes. In addition, please inform us as to any changes in the care or medical needs of your pet so that we may provide the best possible care.

EMERGENCY CONTACTS

Please provide Pet Sit Girls with as much contact information before you leave town so that we are able to reach you.  Remember that cell phones do not work everywhere, so we would prefer to have an alternate way to contact you in case of an emergency.